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TERM |
Definition |
Additional Notes |
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4WD |
4 Wheel Drive |
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A/T |
Automatic Transmission |
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AAM |
Aftermarket Account Manager |
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ABS |
Anti Lock Braking System |
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ACES II |
Automated Claims Entry System |
Ford's Online Warranty Claim System |
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ACSG |
Automotive Consumer Services Group |
Ford's global vehicle service organization |
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AFV |
Alternative Fuel Vehicles |
Vehicles powered by fuel other than solely gasoline or diesel |
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APCM |
Auxiliary Power Control Module |
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ARS |
Automotive Remarketing Services |
Ford's group that represents used vehicles at auction for fleet and financial clients |
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AWA |
After Warranty Adjustment, aka "Recovery" |
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BAC |
Business Assistance Center |
Ford's business to business call center group |
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BB |
Body Builder |
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BBAS |
Body Builders Advisory Service |
Ford's group that offers assistance to truck body modifiers |
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BO |
Balance Out |
The end of model year date for a specific vehicle line or plant |
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BOM |
Bill of Material |
Engineering description of the vehicle's material |
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BPN |
Business Preferred Network |
Ford dealers that offer special services to small business customers |
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BSW |
Black Sidewalls |
Tires which are black on the side |
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CAA |
Clean Air Act |
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CAC |
Customer Assistance Center |
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CAFE |
Corporate Average Fuel Economy |
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CAFM |
Commercial Area Field Manager |
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CBM |
Commercial Business Manager |
Ford representatives who call on Business Preferred Network (BPN) dealers |
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CCRG |
Critical Concern Resolution Group |
Critical Concern Resolution Group is the team at Ford who make decisions relative to Recalls and other Field Support Actions |
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CFFP |
Clean Fuel Fleet Program |
Federal Program |
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CLP |
Commercial Lease Plus |
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CM |
Clearcoat Metallic |
A paint process whereby there is a coat of clear paint applied on top of the colored paint |
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CNG |
Compressed Natural Gas |
Natural gas compressed under high pressure (2000-3600psi) |
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CQIS |
Common Quality Indicator Systems |
Database used to document vehicle/part concerns |
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CSA |
Commercial Service Advisor |
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CTC |
Commercial Truck Center |
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CuDL |
Customer Data Link |
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CVO |
Commercial Vehicle Operations |
Ford Motor Company's commercially focused parts and service support organization. |
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CY |
Calendar Year |
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CYTD |
Calendar Year to Date |
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DDR |
Dealer Daily Rental |
Ford, Lincoln and Mercury dealers that provide retail rentals and/or service loaners |
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DNB |
Dealer News Bulletin |
Weekly publication that updates information on the ordering, scheduling, production, and delivery of vehicles. |
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DOE |
Department of Energy |
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DOHC |
Double Overhead Cam |
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DOM |
Dealer Operations Manager |
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DORA |
Dealer Order Receipt Acknowledgement |
A verification sent to dealers acknowledging each order placed with Ford |
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DPG |
Dearborn Proving Ground |
Ford's test track in Dearborn, Michigan |
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DRW |
Dual Rear Wheel |
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DSP |
Data Systems Provider |
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E85 |
Ethanol 85% |
Ethanol/Gasoline mixture containing 85% ethanol and 15% gasoline |
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EBOM |
Electronic Bill of Material |
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EDSR |
Electronic Dealer Service Report |
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EFC |
Electronic Field Communication |
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EPA |
U.S. Environmental Protection Agency |
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EPACT |
Energy Policy Act of 1992 |
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ESC |
Extended Service Contract |
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ESP |
Extended Service Plan |
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ETA |
Estimated Time of Arrival |
Projected date for vehicle to arrive at destination dealer |
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EV |
Electric Vehicle or Environmental Vehicle |
A vehicle powered by electricity or a fuel other than gasoline |
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FAB |
Fleet Advisory Board |
A group of fleet customers who advise Ford fleet on fleet issues |
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FAD |
Ford Authorized Distributor |
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FAQ |
Frequently Asked Questions |
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FCIC |
Fleet Customer Information Center |
Ford Fleet's call center at 1-800-34-FLEET |
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FCSD |
Ford Customer Service Division |
Ford's service group for Ford, Lincoln, and Mercury products in North America |
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FFV |
Flexible Fuel Vehicles |
Vehicles with the ability to run on two fuel types or a combination of the two fuels, including ethanol and gasoline or methanol and gasoline. |
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FIN |
Fleet Identification Number |
Ford's identification code for North American fleet customers |
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FMC |
Ford Motor Company |
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FIMPS |
Fleet Integrated Marketing Program System |
Ford payment system for competitive price allowance incentives |
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FMCC |
Ford Motor Credit Company |
Also called Ford Financial, Ford's financial arm |
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FMVSS |
Federal Motor Vehicle Safety Standards |
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FOC |
Ford of Canada |
Ford's Canadian operations |
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FOE |
Ford of Europe |
Ford's European operations |
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FOM |
Ford of Mexico |
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FORDSTAR |
Web Based Dealer Training Network |
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FRCS |
Ford Rental Car System |
Ford dealer's rental departments |
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FRCS |
Ford Rent A Car System |
Ford dealers that provide retail rentals and/or service loaners |
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FSA |
Field Service Action |
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FSNP |
Fleet Service Notification Plan |
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FTDC |
Fairlane Training and Development Center |
Ford's training center in Dearborn, MI |
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GAM |
Government Account Manager |
Title of Ford's government fleet field sales representatives |
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GAWR |
Gross Axle Weight Rating |
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GCI |
Global Consumer Insights |
Ford's marketing research group |
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GCWR |
Gross Combined Weight Rating |
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GGE |
Gasoline Gallon Equivalent |
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GPC |
Government Price Concession |
Vehicle discounts relating to government bids |
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GVW |
Gross Vehicle Weight |
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GVWR |
Gross Vehicle Weight Rating |
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GWO |
Global Warranty Operations |
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GWTS |
Gross Weight Rating Systems |
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HEV |
Hybrid Electric Vehicle |
An HEV is powered by a conventional engine with an electric motor added for enhanced fuel economy and reduced emissions. |
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ILEV |
Inherently Low Emission Vehicle |
Emission Standards created by EPACT |
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IRS |
Independent Rear Suspension |
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LD |
Light Duty |
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LEV |
Low Emission Vehicle |
Emission Standards created by EPACT |
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LMCRS |
Lincoln/Mercury Car Rental System |
Lincoln Mercury dealers that provide retail rentals and/or service loaners |
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LNG |
Liquefied Natural Gas |
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LPG |
Liquefied Petroleum Gas |
Propane |
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LPO |
Limited Production Option |
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MS&S |
Marketing Sales and Service |
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MY |
Model Year |
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MYTD |
Model Year to Date |
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NABD |
North American Business Development |
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NAFLRO |
North American Fleet, Lease and Remarketing Operations |
Ford's group handling fleet sales |
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NAM |
National Account Manager |
Title of Ford's fleet field sales representatives |
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NGV |
Natural Gas Vehicle |
Vehicle powered by natural gas |
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NHTSA |
National Highway Transportation Safety Administration |
US agency which promotes highway safety |
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OASIS |
On-Line Automotive Service Information System |
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ODR |
Other Daily Rental (Other than Hertz/Budget) |
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OE |
Original Equipment |
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OEM |
Original Equipment Manufacturer |
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OGC |
Office of General Counsel |
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ONP |
Owner Notification Program |
Now called customer satisfaction program |
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PATS |
Passive Anti Theft System |
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PCM |
Power Control Module |
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PDC |
Product Development Center |
Building in Dearborn housing Ford's designers |
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PDC |
Parts Distribution Center |
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PDC |
Product Development Center |
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PDV |
Parcel Delivery Van or 'Pie Truck' |
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PEP |
Preferred Equipment Package or Popular Equipment Package |
Vehicle ordering packages or configurations |
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PSI |
Pounds Per Square Inch |
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PTO |
Power Take Off |
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PZEV |
Partial Zero Emission Vehicle |
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QC |
Quality Control |
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QCM |
Quality Care Maintenance |
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QCMPP |
Quality Care Maintenance Protection Plan |
Coverage for the normal or optional scheduled maintenance service recommended in vehicles |
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QFC |
Quality Fleet Care |
Billing system for fleet customers which combines dealership billings |
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QMP |
Quality Maintenance Program |
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QVM |
Qualified Vehicle Modifier |
Vehicle modifiers which have been certified by Ford |
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RCB |
Regent Court Building |
Building in Dearborn housing Ford's fleet operations |
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RPO |
Regular Production Option |
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RV |
Recreational Vehicles |
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SD |
Super Duty |
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SDS |
Supplier Direct Ship |
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SEMA |
Speciality Equipment Market Association |
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SFM |
Select Fleet Manager |
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SOB |
Scheduled Order Bank |
Holding area for orders placed by dealers which have been scheduled for production |
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SOHC |
Single Overhead Cam |
Engine configuration description |
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SRW |
Single Rear Wheel |
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SSM |
Special Service Message |
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SULEV |
Super Ultra Low Emission Vehicle |
Emission Standards created by EPACT |
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SUV |
Sport Utility Vehicle |
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SVT |
Special Vehicle Team |
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TSB |
Technical Service Bulletin |
An engineering document published to inform Ford Dealer service people about a specific problem with detailed instructions on how to correct the problem |
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TSO |
Technical Support Operations |
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UIO |
Units in Operation |
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ULEV |
Ultra Low Emission Vehicle |
Emission Standards created by EPACT |
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USOB |
Unscheduled Order Bank |
Holding area for orders placed by dealers which have not yet been scheduled for production |
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VIN |
Vehicle Identification Number |
17 characters which identify all vehicles |
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VOC |
Voice of Customer |
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VSO |
Vehicle Special Order |
Non-standard order options available for Ford fleet vehicles |
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VSPS |
Vehicle Scheduling and Planning System |
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VVT |
Variable Valve Timing |
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WB |
Wheelbase |
Distance between front and rear wheels |
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WD |
Warehouse Distributor |
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WDMO |
World Wide Direct Markets |
Ford's group which exports vehicles to select countries |
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WDS |
Worldwide Diagnostic System |
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WHQ |
World Headquarters |
Building in Dearborn housing Ford's top management |
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WINS |
Wholesale Incentive System |
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YTD |
Year to Date |
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ZEV |
Zero Emission Vehicle |
Emission Standard created by EPACT |
